Preamble
The Office de Tourisme GO Challans GOis processes personal data (hereinafter referred to as "Personal Data") concerning you when you use this website (hereinafter referred to as the "Website").
As a data controller, we respect privacy and protect the personal data of the users of our Site.
The purpose of this policy is to inform you of the methods of collection, processing and use of Your Personal Data and of your rights in terms of the protection of personal data with regard to the provisions applicable in this area, in particular Law 78-17 of 6 January 1978 relating to information technology, files and freedoms known as "Informatique et libertés" in its latest version and with the RGPD (General Data Protection Regulation) in application since 25 May 2018.
Article 1 - Scope of this personal data protection policy
This Policy sets out the principles and guidelines for the protection of Your Personal Data, which includes Personal Data collected on - or via - the Site.
The Office de Tourisme GO Challans GOis collects Personal Data (online, including by e-mail, or offline); this policy applies regardless of the method of collection or processing.
Personal Data refers to any information relating to an identified or identifiable natural person. A person is "identifiable" if he or she can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to that person.
Non-Personal Data" refers to information that does not allow a person to be identified.
Article 2 - Places where Personal Data is stored
All Personal Data is stored exclusively in France, by our web hosting provider :
Iris Interactive, Cité Numérique du Pensio, 4 Rue du Pensionnat Notre Dame de France, 43000 Le Puy-en-Velay
Article 3 - Data controller
The person responsible for processing Your Personal Data is: L'Office de Tourisme GO Challans GOis, 1C rue de l'Hôtel de ville, 85300 Challans; certain technical services are entrusted to our technical service providers Iris Interactive, Cité Numérique du Pensio, 4 Rue du Pensionnat Notre Dame de France, 43000 Le Puy-en-Velay. In accordance with Article 28 of the RGPD, this service provider is bound by a strict confidentiality clause which prohibits any use of the data entrusted to it that is not provided for in the service contract and which requires it to implement technical and organisational measures that meet security and personal data protection requirements.
Article 4 - Data collected
Personal Data
Personal Data may include the following:
Surname, first name, postal address, e-mail address, telephone number
And any other Personal Data that may be relevant for the purposes set out below.
Note to visitors and users of the Website: certain functions and features of the Website can only be used if You provide L'Office de Tourisme GO Challans GOis with certain Personal Data when You visit or use the Website. You are free to choose whether or not to provide all or part of Your Personal Data.
However, if You choose not to provide them, such a decision may prevent the achievement or satisfactory achievement of the objectives described below, certain services and functionalities of the Site may not function correctly and/or You may be denied access to certain pages of the Site.
Cookies and other trackers
The Site may use cookies or other technologies likely to collect or store Personal Data. Cookies are text files stored and used to record Personal and Non-Personal Data concerning Your browsing on the Site.
Cookies may be permanent (and remain after You log off the Site in order to be used during Your subsequent visits to the Site) or temporary (and disappear as soon as You log off the Site).
The Office de Tourisme GO Challans GOis uses cookies to improve your user experience, in particular by :
- enabling a service to recognise Your equipment, so You will not have to provide the same information several times in order to perform the same task;
- recognising the user name and password that You have already provided so that You do not have to provide them again on every web page that requests them.
The Office de Tourisme GO Challans GOis uses cookies to analyse traffic and data on the Sites in order to :
- measure the number of users of the services, making them easier to use and ensuring that they are able to respond quickly to Your requests;
- to help L'Office de Tourisme GO Challans GOis understand how users interact with the services in order to improve them.
The Office de Tourisme GO Challans GOis may also use the services of third-party service providers to carry out services on its behalf and in particular to :
- analyse Your browsing habits and measure the audience for the Sites and Applications;
- analyse Your centres of interest and provide You with targeted marketing or advertising offers;
- allow you to share the content of the Sites and Applications with other people on social networks or to let these other people know what You are looking at or what You think (e.g. the "Like" button on Facebook)
In this case, invisible "pixels" and cookies supplied by these third-party service providers may be used and stored. When the information generated by these cookies is transmitted, the cookie settings ensure that the IP address is rendered anonymous before geolocation and before storage. Our service providers will use this information in order to evaluate Your use of the Site, to draw up reports on the activity of the Site for L'Office de Tourisme GO Challans GOis, and to offer You better services and advertising targeted to Your needs. They will not associate your IP address with any other of their data.
When You browse the Site, cookies are activated by default and data may be read or stored locally on Your hardware. You will be notified the first time You receive a cookie and You can decide whether or not to accept it. By continuing to use the Sites, You expressly accept the use of such cookies by L'Office de Tourisme GO Challans GOis.
You may also configure Your browser to systematically refuse cookies (including cookies used for audience measurement purposes). However, if this is the case, certain functions and features of the Site may not function correctly and You may not be able to access certain parts or services of the Site.
If you wish to modify or delete your information, please refer to Article 9: Your rights.
You can access your cookie management panel to set the parameters for depositing and reading cookies.
Data retention
By type of data :
- Personal data (surname, first name, postal address, etc.): max. 3 years ;
- Connection data: max. 3 years ;
- Location data = 48h ;
We only keep your Personal Data for as long as is necessary and proportionate to the purpose for which it was collected, i.e. for a maximum of 3 years from the last time you have had contact with us at your initiative.
After the aforementioned periods, your data will be purely deleted or anonymised.
Article 5 - Purposes of collecting personal data
As indicated above, You provide Your Personal Data on a voluntary basis.
Personal Data is generally collected for the needs of the activity of L'Office de Tourisme GO Challans GOis such as improving the marketing and advertising efforts of L'Office de Tourisme GO Challans GOis, better adapting the products and services of L'Office de Tourisme GO Challans GOis to the needs of customers or complying with the reporting obligations provided for by law, and other similar activities.
The Office de Tourisme GO Challans GOis collects and uses your personal data for the purposes of its activity and in particular for the following purposes:
We process all or part of your data for the purposes of :
To respond to your contact request or to distribute information about a specific event.
Subject to applicable local legislation, by providing Your e-mail address, You expressly authorise L'Office de Tourisme GO Challans GOis to use it together with other useful Personal Data to send You commercial or marketing messages.
Office de Tourisme GO Challans GOis may also use Your e-mail address for administrative or other non-marketing purposes (for example, to notify You of important changes to the Site).
Article 6 - Conditions for processing and storing personal data
The "processing" of Personal Data includes in particular the use, storage, recording, transfer, adaptation, analysis, modification, declaration, sharing and destruction of Personal Data in accordance with what is necessary in view of the circumstances or legal requirements.
All Personal Data collected is kept for a limited period depending on the purpose of the processing and only for as long as required by the applicable legislation.
All Personal Data collected is stored in mainland France.
Article 7 - Links to websites not controlled by the Office de Tourisme GO Challans GOis
The Site may provide links to third-party websites that may be of interest to You.
L'Office de Tourisme GO Challans GOis has no control over the content of third party sites or over the practices of these third parties with regard to the protection of Personal Data that they may collect. Consequently, L'Office de Tourisme GO Challans GOis declines all responsibility concerning the processing by these third parties of Your Personal Data. It is your responsibility to find out about the personal data protection policies of these third parties.
Article 8 - Transfer of personal data
If You access the Site from a country outside the European Union whose laws on data collection, use and transfer differ from those of the European Union, we draw Your attention to the fact that by continuing to use the Site, which is governed by French law, the corresponding Terms of Use and this Policy, You are transferring Your Personal Data to the European Union and You consent to this transfer.
Your Personal Data may be disclosed within L'Office de Tourisme GO Challans GOis for the purposes set out in Article 3 of this Policy.
The Office de Tourisme GO Challans GOis may transfer Your Personal Data outside the European Union, provided that it ensures, before transferring it, that entities outside the European Union offer an adequate level of protection, in accordance with the European legislation in force.
If L'Office de Tourisme GO Challans GOis learns that a third party to whom L'Office de Tourisme GO Challans GOis has communicated Personal Data for the purposes set out in Article 3 above, is using or disclosing Personal Data without respecting this Policy or in violation of applicable legislation, L'Office de Tourisme GO Challans GOis will take all reasonable measures to prevent or put an end to such use or disclosure.
You also have the right to authorise or not L'Office de Tourisme GO Challans GOis to use Your Personal Data for a purpose other than that for which this Personal Data was initially collected. You may object to this use by referring to Article 9 below.
L'Office de Tourisme GO Challans GOis may also transfer Your Personal Data to third parties if L'Office de Tourisme GO Challans GOis considers that such a transfer is necessary for technical reasons (for example, for hosting services by a third party) or to protect its legal interests (for example, in the event of the sale of assets to a third party company, a change of control or the total or partial liquidation of L'Office de Tourisme GO Challans GOis).
In addition, L'Office de Tourisme GO Challans GOis may share Your Personal Data with the retailer on which You depend or assigned to the territory in which You are located for the purposes of the activity of L'Office de Tourisme GO Challans GOis. L'Office de Tourisme GO Challans GOis may also share your Personal Data with commercial partners when L'Office de Tourisme GO Challans GOis and the commercial partner jointly sponsor an event or participate together in a marketing promotion in which You engage.
L'Office de Tourisme GO Challans GOis may disclose Your Personal Data if required to do so by law or if L'Office de Tourisme GO Challans GOis believes in good faith that such disclosure is reasonably necessary to comply with legal process (for example, a warrant, subpoena or other court order) or to protect the rights, property or personal safety of L'Office de Tourisme GO Challans GOis, our customers or the public.
If permitted by applicable legislation, L'Office de Tourisme GO Challans GOis may also share Your Personal Data with third parties in order to provide You with targeted marketing or advertising offers.
These transfers may take place over the Internet or by any other method deemed appropriate by L'Office de Tourisme GO Challans GOis in accordance with applicable legislation and the internal security policies of Groupe L'Office de Tourisme GO Challans GOis.
Article 9 - Your rights
Your right to access and rectify your data
You have the right to access and rectify your personal data.
You may ask us to rectify or complete your personal data if it is inaccurate, incomplete, ambiguous or out of date.
Your right to have your data deleted
You may ask us to delete your personal data where one of the following reasons applies:
- the personal data is no longer necessary for the purposes for which it was collected or otherwise processed;
- you withdraw the consent previously given ;
- you object to the processing of your personal data on legitimate grounds;
- the processing of personal data does not comply with the provisions of the applicable legislation and regulations.
However, the exercise of this right will not be possible where the retention of your personal data is required by law or regulation and in particular, for example, for the establishment, exercise or defence of legal claims.
Your right to limit data processing
You may request that the processing of your personal data be restricted in the cases provided for by law and regulations.
Your right to object to data processing
You have the right to object to the processing of your personal data where such processing is based on the legitimate interests of the controller.
Your right to data portability
From 25 May 2018, you will have the right to portability of your personal data.
The data on which this right may be exercised are :
- only your personal data, which excludes anonymised personal data or data that does not concern you;
- declarative personal data and the personal operating data mentioned above;
- personal data that does not infringe the rights and freedoms of third parties, such as data protected by business secrecy.
This right is limited to processing based on consent or a contract and to personal data that you have personally generated.
This right does not include derived or inferred data, which are personal data created by L'Office de Tourisme GO Challans GOis.
Your right to withdraw your consent
Where the processing of data by us is based on your consent, you may withdraw it at any time. We will then stop processing your personal data, without affecting any previous operations for which you have given your consent.
Your right to appeal
You have the right to lodge a complaint with the CNIL in France, without prejudice to any other administrative or legal remedy.
Your right to define post-mortem directives
You have the possibility of defining directives relating to the conservation, deletion and communication of your personal data after your death with a trusted, certified third party responsible for ensuring that the wishes of the deceased are respected in accordance with the requirements of the applicable legal framework.
How to exercise your rights
All the rights listed above may be exercised:
- by post to the following address: 1C rue de l'Hôtel de Ville, 85300 Challans, enclosing a copy of your identity card and proof of address;
- via our e-mail address [email protected] A procedure will then be sent to you to validate your identity.
Note: the documents sent as part of this procedure will be purely destroyed, and the data potentially collected during the procedure will be permanently deleted at the end of the procedure.
Please also note that all requests that do not comply with these guidelines will be ignored.
We undertake to respond to these requests within 1 month of receipt. This period may be extended by 2 months depending on the complexity and number of requests received, for a total of 3 months.
If you have an account, you can exercise your rights of access and rectification by logging into your account.
However, with regard to exercising the right to information, we may not be obliged to respond if :
- you already have this information;
- the recording or communication of your personal data is expressly provided for by law;
- communication of information proves impossible ;
- providing information would require disproportionate efforts.
Article 10 - Data security and recipients
The Office de Tourisme GO Challans GOis takes care to protect and secure the Personal Data that You have chosen to communicate to it, in order to ensure their confidentiality and prevent them from being distorted, damaged, destroyed or disclosed to unauthorised third parties.
L'Office de Tourisme GO Challans GOis has taken physical, electronic and organisational protection measures to prevent any loss, misuse, unauthorised access or distribution, alteration or possible destruction of this Personal Data. Among these protection measures, L'Office de Tourisme GO Challans GOis integrates technologies specially designed to protect Personal Data during their transfer. However, despite the efforts of L'Office de Tourisme GO Challans GOis to protect Your Personal Data, L'Office de Tourisme GO Challans GOis cannot guarantee the infallibility of this protection due to unavoidable risks that may arise during the transmission of Personal Data.
As all Personal Data is confidential, access to it is limited to employees and service providers of L'Office de Tourisme GO Challans GOis who require it in the performance of their duties. All persons having access to Your Personal Data are bound by an obligation of confidentiality and may be subject to disciplinary measures and/or other sanctions if they fail to comply with these obligations.
However, it is important that You exercise caution to prevent unauthorised access to Your Personal Data. You are responsible for the confidentiality of Your password and the information contained in Your account. Consequently, You must ensure that You close Your session in the event of shared use of the same computer or terminal.
Article 11 - Dispute resolution
Although L'Office de Tourisme GO Challans GOis has taken reasonable measures to protect Personal Data, no transmission or storage technology is totally infallible.
However, L'Office de Tourisme GO Challans GOis is concerned to guarantee the protection of Personal Data. If You have reason to believe that the security of Your Personal Data has been compromised or that it has been misused, You are invited to contact L'Office de Tourisme GO Challans GOis at the following address: [email protected]
The Office de Tourisme GO Challans GOis will investigate complaints concerning the use and disclosure of Personal Data and will attempt to resolve them in accordance with the principles set out in this Policy.
Unauthorised access to or misuse of Personal Data may constitute an offence under local law.
Article 12 - Contact
If You have any questions about this Policy, if You no longer wish to receive information from L'Office de Tourisme GO Challans GOis or if You wish to rectify, supplement, update or delete Your Personal Data, You may send an e-mail to the following address: [email protected].
Article 13 - Effective date and revisions to the personal data protection policy
This Policy may be updated according to the needs of L'Office de Tourisme GO Challans GOis and circumstances or if required by law. We therefore invite you to read the updates regularly.
Last modified: 15/11/2023